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Legal
Last updated: May 2026
We collect information you provide directly (name, email, address, payment info) when you create an account, place an order, or contact us. We also collect usage data automatically — pages visited, time on site, device type, IP address — via cookies and similar technologies.
We use your information to process orders and payments, send order confirmations and shipping updates, personalise your shopping experience, improve our website and services, send marketing communications (with your consent), and comply with legal obligations.
We do not sell your personal data. We share information with: payment processors (Shopify Payments — PCI-DSS Level 1 certified), shipping partners (Australia Post, DHL Express, StarTrack), email service providers, and analytics platforms — all bound by strict data processing agreements.
We use essential cookies to operate the site, preference cookies to remember your settings, analytics cookies to understand how people use our site, and marketing cookies to show relevant ads. You can manage cookie preferences via our Cookie Settings page.
We retain your account data for as long as your account is active. Order data is retained for 7 years for tax purposes. You can request deletion of your account and associated data at any time.
Under applicable privacy laws you have the right to access your data, correct inaccuracies, request deletion, object to processing, and data portability. Contact privacy@singmaison.com to exercise these rights. We respond within 30 days.
We use industry-standard 256-bit SSL encryption for all data in transit. Payment card data is never stored on our servers — it is processed entirely by PCI-DSS certified payment processors.
We may update this policy from time to time. We'll notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.
For privacy-related enquiries: privacy@singmaison.com. Singmaison, Sydney NSW 2000, Australia.